Frequently Asked Questions

General Inquiries

Have a problem with your carryout order?
Please call the Brassica location from which you ordered and they will be happy to help.

Do you give donations to non-profit organizations?
We are happy to consider a donation to your non-profit organization! Please send your request to donations@brassicas.com.

Where can I find your Nutritional Information?
We have not completed nutritional testing on our menu items. The nature of our local, organic, artisan ingredient sourcing and made-from-scratch kitchens makes nutritional testing more difficult than at large chain restaurants. We enjoy varied, seasonal sourcing, which requires frequent adjustment of our recipes. To offer correct and complete nutritional information, we would have to undergo testing every time we changed recipes, ingredients, or producers—dozens of times per year.

I’m gluten-free. Can I still eat at Brassica?
Our salads may be prepared without gluten, just skip the croutons! Our other prepared ingredients, including lentils, fries, and falafel, are all gluten-free. While we are gluten-free friendly, we are not celiac-safe, unfortunately, due to the presence of flour in our kitchens.

I have food allergies. How do I know what I can safely eat?
Please check out our allergen information here. Even with processes and procedures in place, we are mindful that we are not an allergen-free facility. As such, we cannot guarantee that any item is free of any allergen. While we regret this may disappoint some guests, we feel strongly about being transparent about what we can and cannot guarantee.

I have a serious food allergy. How can I find out what’s safe for me to eat?
Because all of our dishes are prepared-to-order, our normal kitchen operations may involve shared cooking and preparation areas. Therefore, we cannot guarantee that any menu item can be completely free of allergens.

What kind of oil do you use?
Primarily to avoid allergens (peanut), we only use EVOO and canola oil at Brassica. In fact, canola is made from a member of the Brassica genus. We use 100% canola oil for our Brassica fries and falafel.

Do you have a kids menu?
We do offer a kids plate for guests 12 and younger! Just ask your host when ordering. We also have high chairs and booster seats and changing tables available in our restrooms.

Do you accept reservations?
Our restaurants all feature friendly, casual counter-service. We welcome our guests to order their food, help themselves to the beverage of their choice, and select the perfect spot to dine. We don’t offer reservations, but eating in our restaurants outside of peak dining hours will make for a faster visit!

Can you accommodate large parties?
Most of our restaurants can comfortably seat groups of up to 8 guests. It is usually best to come in during quieter hours of service to ensure a comfortable fit for your party. We do not offer any private dining rooms at this time.

I love Brassica and I wish we had one where I live! Do you franchise?
Brassica is family- and operator-owned. At this time, we do not have any franchise opportunities (although it sure is sweet of you to think of us!).

Catering

We now offer catering for delivery in the Columbus, Cleveland, Cincinnati, Ohio and Houston, Texas metro areas.
We can also accept large carry-out orders. Please order online or call one of our restaurants and speak with a Partner to place your order (at least 24 hours in advance).

Do you sell gift cards?
We do! They can be purchased here.

How can I find out the balance of my gift card?
Enter your gift card number here to check your balance.

What are your hours of operation?
Brassica is open daily for lunch and dinner, has limited hours on some holidays, and is closed on Christmas Eve, Christmas Day, and Thanksgiving. Please refer to the restaurant’s Google listing for up to date information.

Is catering right for my group?
Our catering experience brings the flavors of Brassica to your gathering—in a beautiful, simple-to-enjoy format. Guests build their own unique plates from platters filled with our signature ingredients. It’s a generous, easy way to share Brassica with a crowd. Our catering options are great for groups from 10 up to 40 people.

Where is catering delivery offered?
We deliver catering throughout the greater Columbus, Cleveland, Cincinnati, Ohio and Houston, Texas metro areas. Check out our delivery maps for a general guide—and if you're just outside the area, feel free to give us a call at (614) 867-5885 for Columbus, (216) 848-0450 for Shaker Heights, (440) 575-5750 for Westlake, (513) 399-5571 for Cincinnati, and (281) 869-3663 for Houston, or email us at info@brassicas.com. We’ll do our best to make it work!

What items can I order for catering delivery?
Our catering items are beautifully packaged in large-format platters, ready for display. Explore our menu here. Want a little extra with your catering order? Add on more of your favorites (we see you, hummus), with our a la carte options.

Can I order sandwiches and salads for catering?
We don’t offer pre-made sandwiches or salads, but that’s part of the fun! Our generous platters come with all the ingredients so your guests can build their own—just the way they like them.

How far in advance should I order?
We request 6 hours of advanced notice, please.

Do you offer a vegetarian option?
Yes, we do!

My guests have food allergies. How do I know what they can safely eat?
Please check out our allergen information here.

Is restaurant experience or kitchen experience required?
No experience required. What’s most important to us is your energy, enthusiasm, your ability to move quickly — and your love for taking care of people. Our excellent training programs will get you up to speed on the rest.

How many hours are available per week?
Usually, we have part-time and full-time hours available. You must be available to work at least three days per week, and you must be willing to work on at least one of our busiest days: Friday, Saturday, and Sunday.

What station will I learn first?
New team members usually start by learning the basics and focusing on friendly interactions with guests.

How does training work?
Our training is progressive. Once you master a station, we’ll move you to the next station for training, and you'll continue to move forward from there.

Do I need to have open availability?
No. You can give us the hours you prefer, like mornings, evenings, or certain days. However, you’ll become adept at all stations in the restaurant more quickly the more flexible your availability is.

How does Tip Share work for the team?
Tips are pooled together and distributed every two weeks via paycheck, based on the number of hours worked. We LOVE Tip Share because it ensures that we work as a team!

Do you offer parking for team members?
Yes.

How far in advance will my schedule be posted?
Our goal is to post schedules at least two weeks (or more) in advance.

Do you offer opportunities for career advancement?
Yes! We LOVE promoting from within. Nearly 50% of our management team are former team members. We also offer the opportunity to grow into a Shift Lead position, which is the perfect stepping stone into a management position with us.

When will I know if I’ve been offered a position?
Our hiring process consists of two interviews and a realistic job preview. During the realistic job preview, you will have the opportunity to shadow a team member for four hours. As a thank you, we’ll send you $25 and invite you to enjoy a dine-in shift meal from the menu.

We’ll get in touch shortly after the preview to let you know if we have a position to offer you.

Catering Delivery Map

Brassica Catering

Delivered to make any occasion feel special.

Learn More